2023 - 2025
Zepz
Led multi-market launches of cross-border payment services across 10+ countries, supporting a £15B annual transfer platform and improving customer retention through better reliability and customer insights. Owned partner onboarding and Partner API Integration program to deliver scalable integrations, strengthen SLAs, and optimise customer experience end-to-end.
GlobalPay Expansion
Empowers users to send money seamlessly across 10+ new markets. Built to simplify international payments, this feature launched 15 new services and drove 15% uplift in new annual volume. It strengthened payment acceptance in underserved corridors, enabling migrants to support families globally with faster, more reliable, and affordable transfers.
Smart Partner Connect
Automated and stabilizes integrations with 30+ global banks, telcos, and fintechs..Led unified API standards, approval workflows, and uptime monitoring, this feature reduced reconciliation losses by 80% and improved partner reliability. Teams can now onboard and scale new payment partners 25% faster while cutting operational costs by 30%.
Voice-to-Value Insights
Turns customer support insights into actionable product decisions. This feature links customer feedback directly to product development via a prioritization framework, ensuring high-impact issues drive the roadmap. Result: 5% churn reduction, 10% increase in active users, and a consistently improved customer experience.